Frequently Asked Questions

Can I do a walk-in appointment?

Answer: No, I currently work by appointment only.

When should I arrive to the session?

Answer: For your first initial visit, please arrive 15 minutes early to fill out an intake form. For every session after that, please arrive on time.

If I’m sick should I cancel the session?

Answer:  Yes. If you are sick, please reschedule to avoid spreading illness.

Do I have to cover myself with a sheet?

Answer: Yes. Sessions are fully draped by Massachusetts law.

Will you be there when I undress?

Answer: No. I will leave the room before you undress to your comfort level.

What should I change down to or wear to the session?

Answer: It is recommended to wear comfortable clothing, and to bring a hair tie. 

Why do I need to fill out health forms for a massage?

Answer: 

Do you work on holidays?

Answer: I do not work on Christmas or Thanksgiving.

Should I stretch before or after I workout?

Answer: After.

Can I drink alcohol before a massage?

Answer: 

What is a toxin?

Answer: 

What is a knot?

Answer: 

Is bruising after a massage normal?

Answer: No. If there is bruising after a session, that means the session was too deep. It is recommended to apply ice and rest.

Did you go to school for this?

Answer: Yes. I graduated Nashua Community College with a certificate in Holistic Massage Therapy in 2013.

How often should I get a massage?

Answer: It is recommended to receive a massage every six weeks for routine maintenance. 

Is massage supposed to hurt to work?

Answer: No. It is different for everyone. Some people may benefit from deep pressure while others can benefit more from lighter pressure. It depends on the person and their condition.

What if I feel self conscious about my body?

Answer: As a massage therapist, I am not here to judge. If you feel more comfortable fully clothed, I will work to accommodate you. My goal is to empower you to accept your body and take care of it.

Do you work on men and women?

Answer: Yes. My clientele consists of both men and women.

Should you make conversation during a massage?

Answer: It is up to the client on how they would like to utilize their session. 

Do you accept insurance?

Answer: I do not currently accept insurance, however it is advised to check in with your insurance provider to see if they offer reimbursement. 

Do people usually fall asleep during the session?

Answer: It is common for people to fall asleep.

What if I want the pressure adjusted, would that offend you?

Answer: No. It will offend me more if you wait until afterwards. I want to make sure you get the pressure desired during your session. Communication is important.

Can I get a massage while pregnant?

Answer: Yes, but not during your first trimester, for your safety.

How will I feel after my massage?

Answer: 

How many sessions will I need?

Answer: It varies depending on your goals. 

What happens if I don’t like the massage or if I wasn’t happy with the massage?

Answer: If you don't like the massage, please tell me what you don't like about it so I can better adjust it for you. If you were not happy with the massage, I would gladly recommend a massage therapist that would be a better fit for you. Not all massage therapists are right for everyone. 

Do you clean your linens after each client?

Answer: Yes.

Can I return a gift certificate, and how long are they good for?

Answer: Gift certificates cannot be returned and they are good until seven years after purchase date.

Will you still honor specials after expiration?

Answer: Depending upon the special and how long after the expiration it is, it can be discussed.

Will you repeat what I say during sessions?

Answer: No. I abide by HIPPA privacy laws.

What do you think of massage franchises?

Answer: I have previously worked for a massage franchise. Each of them are different. It is important to find a therapist that is right for you.

© 2018 by HATFIELDS HEALING HANDS

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